Thursday morning 4 a.m, AT&T experienced a massive outage that’s affecting its cellular and internet services.
Around 4 a.m. ET on Thursday, February 22, more than 32,000 outages were reported across AT&T’s network.
At its peak, the site had received about 70,000 reports of disrupted service for AT&T.Service was fully restored after about seven hours.
“No matter the timing, one thing is clear — we let down many of our customers, including many of you and your families” the chief executive of AT&T, John T. Stankey
“For the portion of consumer and small business customers most impacted by the outage, we are automatically applying an account credit to compensate them for the inconvenience they experienced,”the company said.
In an effort to “make it right” AT&T is offering customers a $5 credit on their AT&T Wireless account, according to the company’s website.
It will take one to two billing cycles for the credit to appear, depending on when a customer’s bill closes
Prepaid customers will have options available if they were affected
AT&T said it is was “working closely” with Mid-Market and Enterprise customers, which are internet plans for businesses, to address their concerns.