Metro Atlanta prospects of cryptocurrency website say they haven’t had entry to money for months – WSB-TV Channel 2

ATLANTA – Prospects of a major cryptocurrency shopping for and promoting platform are complaining about being locked out of their accounts.

“The one issue I can see is my stability. I haven’t got entry to any of my funds. I can’t commerce. I can’t buy, promote or one thing,” said Southeast Atlanta resident Lewis Anthony. Justin Gray, Channel 2 Consumer Researcher.

Anthony says that for weeks he couldn’t even log into his account on Crypto.com the least bit after being blocked attributable to a possible security problem.

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He says he’s been going spherical and spherical with Crypto.com buyer help since then making an attempt to revive entry to his account and his cryptocurrency.

“I might ship them my information, I might ship them my information after which the next specific particular person I focus on to asks me the an identical issue. I’m in a relentless loop,” she said.

Cobb County resident Helen Abasute has been excluded from her crpyto.com account since January.

“If I put my e-mail take care of, which is what I signed up with, they won’t be able to uncover one thing on that e-mail take care of,” Abasute said.

Crypto.com is an commerce to buy, promote and commerce cryptocurrencies.

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Throughout the video they posted on Fb celebrating the placement’s seventh anniversary, prospects flooded the suggestions with complaints identical to these of Anthony and Abasute.

One Fb particular person wrote “Please help!!! I can’t log in to my crypto.com account and the chatbot can’t assist.”

Crypto.com It has an F rating with the Increased Enterprise Bureau.

One criticism from this month reads: “Now I can’t log into the account or withdraw funds. I moreover cannot contact any form of buyer help by e-mail or cellphone.”

Crypto.com acknowledged to Channel 2 Movement Data in a press launch that they’ve expert buyer help factors related to quick progress. A spokesperson said,

“Between January and March of this yr, we seen a better than 100% enhance in day-to-day shopping for and promoting volumes on our platform globally… To take care of the rise in engagement and purchaser assist inquiries, we aggressively scaled our buyer help, along with rising assist staff. by 500%…This development helps us clear our backlog of inquiries and restore our fast response cases.”

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